Terms and Conditions

Last Updated: 01 Oktober 2025

Welcome to HERD Coffee Roaster (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://herdcoffeeroaster.com/new and any related services, including purchases, events, and other activities provided through the Site.By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. General Information

HERD Coffee Roaster is a specialty coffee brand dedicated to roasting, serving, and promoting high-quality coffee experiences. All content and services provided through this Site are intended for general information, brand engagement, and e-commerce purposes.

2. Use of the Site

You agree to:

Use the Site only for lawful purposes.

Not engage in activities that could damage, disable, or interfere with the Site’s operation.

Not attempt to gain unauthorized access to any part of the Site or related systems.

We reserve the right to restrict or terminate access if we believe any misuse has occurred.

3. Products and Services

All products, events, and services displayed on the Site are subject to availability.
We reserve the right to:

Change or discontinue any product, event, or service without prior notice.

Correct errors or inaccuracies related to product descriptions, pricing, or availability at any time.

4. Orders and Payments

When you place an order through our Site:

You agree to provide accurate, complete, and current information for all purchases.

Prices listed are in Indonesian Rupiah (IDR) unless otherwise stated.

Payment must be completed through the available payment methods before orders are processed.

Once payment is confirmed, you will receive an order confirmation via email or WhatsApp.

We reserve the right to cancel or refuse any order at our discretion, including for suspected fraud, unauthorized use, or pricing errors.

5. Shipping and Delivery

Orders are processed within 1–3 business days after payment confirmation.

Delivery times may vary depending on your location and courier service.

HERD Coffee Roaster is not responsible for delays caused by courier services or factors beyond our control.

Shipping fees will be calculated at checkout based on your delivery address.

Please ensure your shipping information is correct. We are not responsible for orders lost due to incorrect address details.

6. Return and Refund Policy

We take pride in providing high-quality coffee and products. However, if you receive a defective or incorrect item:

Please contact us within 3 days of receiving your order.

Provide your order number, photo evidence, and a brief description of the issue.

Eligible returns or refunds will be processed after verification.

We do not accept returns for:

Opened or used coffee products.

Items damaged after delivery.

Orders placed incorrectly by the customer.

Refunds (if approved) will be processed to your original payment method within 7–14 business days.

7. Events and Campaigns

HERD Coffee Roaster may host events such as Neighborherd and Dewata Brewers Championship.
By registering or participating, you agree to follow event guidelines and understand that photos, videos, or recordings may be used for promotional purposes without additional consent or compensation.

8. Intellectual Property

All materials on this Site—including text, images, graphics, videos, logos, packaging designs, and other creative assets—are owned or licensed by HERD Coffee Roaster.
You may not reproduce, distribute, modify, or use any material for commercial purposes without our prior written consent.

9. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for the content, security, or privacy practices of those websites. Accessing them is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, HERD Coffee Roaster shall not be liable for any damages, losses, or expenses resulting from:

The use or inability to use the Site.

Any transaction or purchase made through the Site.

Any unauthorized access, technical error, or data alteration.

Your use of this Site is entirely at your own risk.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Your continued use of the Site following any updates means you accept the revised Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
📧 info@herdcoffeeroaster.com